Frequently Asked Questions (FAQ)

Q1: How much do I need to spend at HealthFitness.hk to get free shipping? A: Enjoy free shipping throughout Hong Kong for a single purchase of HK$250 or more (you can choose home delivery or SF Express pick-up point/smart locker).

Q2: How long will it take to receive my order after placing it? A: We understand you want to replenish your nutrients as soon as possible! In-stock products are generally shipped within 1-2 business days after payment confirmation, and usually delivered to you within 1-2 days after shipping.

Q3: I'm new to fitness, how should I choose protein powder? A: If you're new to fitness, we recommend starting with Whey Protein Concentrate, which offers good value for money and meets most muscle-building needs. If you are lactose intolerant (get diarrhea from drinking milk), or are in a strict fat loss phase, then we recommend choosing Whey Protein Isolate, which has higher purity and is lactose-free.

Q4: Are your products guaranteed to be authentic? A: Absolutely guaranteed! HealthFitness.hk pledges to only source products from officially authorized distributors or directly from original overseas manufacturers. We guarantee 100% genuine products and will never sell counterfeit or unverified products.

Q5: What payment methods do you accept online? A: We offer payment methods most suitable for Hong Kong people, including: Credit Cards (Visa/Mastercard/AE), PayMe, Faster Payment System (FPS), and AlipayHK.